Frequently Asked Questions
Find answers to common questions about our design objects and hardware.
What materials do you use in your products?
We prioritize enduring materials such as solid brass, stainless steel, and carbon steel, often left unfinished to develop a unique patina over time.
How do I care for my brass items?
Brass will naturally darken with age. You can maintain its original luster using a standard metal polish, or allow it to age gracefully for a distinct look.
Are your puzzles difficult to solve?
Our puzzles range in difficulty. Each is designed to be a tactile challenge that rewards curiosity and mechanical intuition.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location.
Can I cancel or modify my order?
Orders are processed quickly to ensure fast delivery. Please contact us within 1 hour of placement if you need to make changes.
Are your products covered by a warranty?
We stand by the quality of our goods. We offer a one-year warranty against manufacturing defects from the date of purchase.